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IT Senior Business Analyst

at Life Healthcare
Location Illovo, South Africa
Date Posted June 12, 2019
Category Information Technology Jobs in South Africa
Currency ZAR





A vacancy exists for a Senior Business Analyst based at Head Office, reporting to Lerato Setlogomi, Head of IT Planning and Analysis. The incumbent will be responsible for the Analysis of strategic projects and the building of Business Cases for the allocated Business Portfolios and help Life Healthcare achieve its goals, as well as ensuring that proper governance is applied.


Critical Outputs

Facilitation of the Business case development process in collaboration with Business to provide Total cost of Ownership

Collaboration with Solution Architects to ensure that the proposed Technology solution aligns with the articulated Business requirements

Development and mapping of Business Capabilities (Portfolio View)

Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices

Support and align efforts to meet customer and business needs

Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results

Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)

Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships

Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results

Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies

Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities

Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)

Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process

Identify improvement opportunities (proactive and reactive)

Elicit and clearly document business and systems requirements

Assess business process and system inefficiencies

Identify ways to increase adoption and customer satisfaction

Demonstrated fluency in business processes and process differentiation Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

Understand and negotiate needs and expectations of multiple stakeholders

Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations

Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate

Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.

Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts

Meet with project team regularly to review project deliverables and deadlines

Develop and execute test plans

Support system conversions, upgrades, enhancements

Be part of the Agile Feature teams


Must have exposure in Business Engagement and analysis

Portfolio management experience

Must have experience working on large scale projects as well as handling day-to-day operational requests from the business

Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills

Understanding of Indices, fundamentals and analytical data, returns level data etc.

Data analysis

Follow and comply with company business analysis best practices

Must have experience in Agile methodology Understanding of capability modelling

Postgraduate qualification in engineering, computer science, informatics or business administration or equivalent NQF level 6

5 – 7 years’ experience in a business analysis environment.

Computer proficiency at an advanced level.

LEAN Six Sigma experience an advantage

Private healthcare experience and an understanding of business processes an advantage

Business case development process experience or exposure

Systems development, business analyst development and testing training an advantage



Organisational Awareness

Strategic thinking

Creative and Innovation thinking

Systems Thinking

Design Thinking

Technical Understanding

Problem Solving


Facilitation skills


Client Management

Business Operations


Thought Leadership