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Technology Assistant

at IkamvaYouth
Location Cape Town, South Africa
Date Posted September 9, 2019
Category Accounting Jobs in South Africa
Currency ZAR


IkamvaYouth is a township-based volunteer programme that gets learners out of poverty through education. The organisation exists to reduce inequality in South Africa, and its track record of matric results, access to post-school opportunities, and alumni success is proof that positive change is possible.

IkamvaYouth seeks to appoint a Technology assistant to be based in their WC National office.

Remuneration: R12 814.37

Employment type: 4 Months Fixed – Term Contract (Maternity)

The purpose of this position is to provide helpdesk support to all IkamvaYouth (IY) staff. He/she is required to support the Technology Coordinator in the areas of administration and procurement. The Technology Assistant reports to the Technology Co-ordinator


Contribute to Department Objectives
Contribute to the achievement of department-specific objectives
Work from a branch to promote team cohesiveness and gain a better understanding of context on the ground
IT Support
Provide support to District Managers and teams to ensure optimal usage, care, and management of technology
Attend to IT tickets received
Safeguard software access keys and passwords
Maintain the IY email database
Conduct an upgrade needs analysis on various IY systems
Ensure that equipment that needs upgrading is attended to
Travel to branches and offices to service and equipment
Arrange and book training on behalf of the Technology Coordinator
Provide training to all IY staff on collaboration software & technology systems (google apps, WebEx, Skype, Dropbox, etc.) as and when required
Ensure that all new employees are inducted on IY collaboration software and technology systems
Develop and manage all branch and office audit spreadsheets
Track changes, together with Branch Assistant on audit spreadsheet
In the case of missing or broken assets inform Technology Coordinator
Ensure that all tech assets are insured
Keep a central depository of insured equipment
Complete and submit paperwork to claim from insurance (eg: stolen or broken equipment)
Attend to all queries related to lost and/or stolen equipment
Provide advise as per disposal policy
Compile and submit pay card report and share with the finance department
Assist in setting up equipment for events (eg. AGM, conferences, etc.)
Follow the standard finance policy with regards to the procurement of equipment
Ensure that procurement of all IY assets are aligned to the IY procurement policy
Effect procurement of equipment for staff, labs, and offices
Update asset register on Salesforce
Track asset loan agreements on Salesforce
IT Infrastructure
Ensure that every laptop has antivirus software installed
Carry out regular antivirus checks on all equipment
Invoice as per schedule on the tracker
Update the Fundraising Coordinator every Friday
Send bank statements every Friday
Update meeting records on a weekly basis
Keep track of action items

Commitment to IY’s five values and redressing inequalities through education

Interested applicants should submit their Curriculum Vitae and a cover letter via email with the subject heading “Technology Assistant”.

Due to the volume of applicants, should you not receive feedback within 2 weeks please consider your application unsuccessful.

Please quote the source of this advertisement in your application

Desired Skills

Patience and ability to train and support colleagues with a wide range of technical competencies Experience in cloud platforms would advantageous Performance-Oriented Proactive Resourceful Good written and verbal communication skills Adaptable Attention to Detail Problem-solving skills Team player Ability to take initiative and work independently

Experience Requirements

A minimum of 1-2 years’ experience in the IT sectorExperience in training on various tech platforms would be advantageous

Educational Requirements

A diploma or certificate in Information Technology